Question 1

What payment methods do you accept?

Accepted Answer

AuroraStar Designs, LLC accepts the following payment methods:
Credit/Debit Cards
PayPal
Cash App
Zelle

Question 2

How do I check the status of my order?

Accepted Answer

When your order has shipped, you will receive an email notification from USPS that will include a tracking number you can use to check your order status. Please allow 48 hours for the tracking information to become available. If you haven’t received your order within 3 to 5 days of receiving your shipping confirmation email, please contact us at aurorastardesignsllc@gmail.com with your name and order number, and we will follow up with you regarding the status of your order.

Question 3

What are your shipping methods?

Accepted Answer

AuroraStar Designs, LLC. uses two different carriers to ensure your items arrive on time. When your items are shipped, we will use the most appropriate delivery method, depending on the weight and shipping destination of your package.
 
Our two carriers are:
United Parcel Service (UPS)
United States Postal Service (USPS)
UPS has teamed up with USPS to assist with deliveries for Standard Shipping. Under the UPS Smart Delivery Options, UPS will transport the package initially, then the package will be handed over to your local USPS for delivery to your shipping destination.

Please note: Orders being shipped to a P.O. Box address will be delivered by Standard Delivery only and are excluded from the expedited shipping options.

Question 4

What is your shipping policy?

Accepted Answer

All orders are processed within 3 to 7 business days (excluding weekends and holidays) upon receiving your order confirmation email.
As each garment is customized according to your order, please allow a minimum of 10 to 12 weeks for production, shipment, and delivery of basic designs.
Full-back designs will take a minimum of 12 to 16 weeks for production, shipment, and delivery.
Please note: All orders are assigned a tracking number via email to provide the customer with periodic shipping updates.

Question 5

What are your shipping rates?

Accepted Answer

For calculated shipping rates: Shipping charges for your order will be calculated and displayed at checkout.

Question 6

What is your refund policy?

Accepted Answer

Thank you for shopping with AuroraStar Designs, LLC. As a custom embroidery design company, we take pride in our astute attention to detail when creating affordable and high quality products that satisfy the expectations of our customers. ALL SALES ARE FINAL!
 
Prior to the embroidering and designing phase, we implement a rigid review process to ensure that the information integrated in the product(s) we create for our customers is identical to the information included in their order. However, nobody is perfect, although we always strive for a 100% error rate. In the rare instance that we do make a mistake, we want you to have a worry-free experience. Please notify us and email pictures of the product to aurorastardesignsllc@gmail.com us within 3 to 5 days of receiving your order and we’ll replace your product free of charge.

Question 7

What is your exchange policy?

Accepted Answer

ALL SALES ARE FINAL! 
 
We only exchange products that have not been personalized (masks, scarves, etc.) if they are defective or damaged. If you need to exchange one of the aforementioned products for the same item, send us an email to aurorastardesignsllc@gmail.com and mail your item to the following address:

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Thank you for your business. For a limited time receive 10% off all orders over $200. Discount automatically applied at checkout

FAQ

Frequently asked questions